Thank you for shopping at glasseslock.com.
At Glasses Lock, we take pride in delivering a premium protective eyewear case designed with quality, durability, and customer satisfaction in mind. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
1. Return Eligibility
You may request a return within 30 days of the delivery date.
To be eligible for a return, the item must meet the following conditions:
- unused and in its original condition
- free from damage caused by misuse, impact, or normal wear
- returned in the original packaging
- include all accessories, inserts, and included components
- accompanied by proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are generally not eligible for return unless they arrive defective or damaged:
- customized or personalized products
- engraved or logo-customized top plates
- limited edition or made-to-order items
- clearance or final sale items
If your product includes any custom branding or personalized engraving, please CONTACT US before submitting a return request.
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please CONTACT US within 7 days of delivery.
Please include:
- your order number
- a brief description of the issue
- clear photos of the product and packaging
Once reviewed, we will offer one of the following:
- replacement product
- store credit
- full refund
depending on the situation.
4. Return Process
To initiate a return, please contact our support team at: CONTACT US
Please include:
- full name
- order number
- reason for return
Once your request is approved, return instructions will be provided.
Please do not ship items back without prior authorization.
5. Return Shipping Costs
Unless the product is defective, damaged, or sent in error, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a tracked shipping method, as we are not responsible for lost return shipments.
6. Refunds
Once the returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 5 to 10 business days, depending on your financial institution.
Please note that bank or credit card processing times may vary.
7. Exchanges
We replace items only if they are defective, damaged, or if an exchange has been approved.
For exchange requests, please contact: CONTACT US
8. Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, it must follow the return process described above.
9. Contact Us
For any questions regarding refunds, returns, or exchanges, please CONTACT US